Gain Control of Your Genesys Configuration
Growing Genesys environments require robust change management capabilities. InProd delivers the visibility, control and automation essential for confident configuration management across multiple environments.
Powerful Reporting
InProd has the ability to report on any configuration change within Genesys Cloud. Instead of offering static tables of grid data that are difficult to interpret, InProd provides interactive reporting that can be filtered down to individual changes or objects, then refined into further for specific change details.
- Customize reports for your needs.
- Run visual dashboards.
- Experience details on a granular Level.
Audit History
Powerful search capabilities to find any change in the Genesys configuration. One click will open all details on an object that was changed. Select multiple changes to perform bulk actions on the objects, such as:
- Customize reports for your needs.
- Run visual dashboards.
- Experience details on a granular Level.
Change Details
When looking at a Genesys configuration change, how do you want to see it? By highlighting the changed parameters? Or by highlighting the differences to the current state? Or without any highlighting at all. How about a comparison to another object, which may be in a different Genesys environment?
Reverting Changes
Undo any recorded change to any configuration object within Genesys Cloud. Clearly visualize the impact of reverting a change.
- Revert only changed parameters, preserving other changes
- Revert back to point in time, restoring the complete object state
Changesets -The Power Behind InProd
Changesets are at the heart of InProd’s configuration management capabilities. A changeset bundles multiple actions into a reusable package that can be validated, documented, and deployed across environments. This approach brings modern DevOps practices to Genesys environments while reducing risk and saving time.
Creating changesets in InProd can be done either manually or through a streamlined import process. While manual creation gives precise control, importing existing configuration changes or complete objects directly into a changeset is significantly faster and reduces the chance of human error.
Beyond Basic Configuration Changes
While changesets excel at managing Genesys configuration updates, their capabilities extend far beyond simple object changes. A single changeset can orchestrate complex sequences including:
- Genesys configuration modifications
- External API calls to third-party systems
- Automated testing via PumpCX or Cyara
- Email notifications to stakeholders
- Custom JavaScript actions for complex logic
This flexibility allows organizations to automate entire workflows rather than just individual configuration changes.
Beyond Basic Configuration Changes
While changesets excel at managing Genesys configuration updates, their capabilities extend far beyond simple object changes. A single changeset can orchestrate complex sequences including:
- Genesys configuration modifications
- External API calls to third-party systems
- Automated testing via PumpCX or Cyara
- Email notifications to stakeholders
- Custom JavaScript actions for complex logic
This flexibility allows organizations to automate entire workflows rather than just individual configuration changes.
Declarative Mode
Changesets can operate in declarative mode, where you specify the desired end-state rather than individual steps. InProd automatically determines what changes are needed to achieve that state. This approach:
- Reduces complexity in change management
- Ensures configuration consistency
- Prevents drift between environments
- Makes changesets more resilient to environmental differences
API-Driven Automation
Every changeset can be executed via InProd’s REST API, enabling integration with:
- CI/CD pipelines
- PowerShell scripts
- Active Directory workflows
- Custom applications
- Scheduling systems
This API-first approach puts powerful automation capabilities in the hands of development teams while maintaining proper governance.
Custom Web Portal
Create simplified web interfaces that allow users to execute pre-approved chagesets without deep technical knowledge. These may include:
- Agent onboarding workflows
- Skill updates
- Campaign configuration
- Basic routing change
Change Sync
Keep development and testing environments aligned with production using Change Sync rules. This feature:
- Automatically detects production changes
- Applies corresponding updates to other environments
- Handles environment-specific variations
- Maintains testing environment consistency
- Supports filtering for selective synchronization
Change Sync can trigger additional actions through changesets, such as running automated tests after synchronization completes.
Through these capabilities, changesets provide a foundation for bringing modern DevOps practices to Genesys environments while maintaining control and reducing risk.
Changesets Benefits
Saves significant time compared to manual recreation of changes
Eliminates human error from re-typing configuration details
Provides clear documentation of exactly what was changed
Use Change sets to deploy changes from sandbox environments into Production.
Built in validation ensures dependencies are met and dependent objects are valid.
Adjust for environment difference such as naming conventions.