Configuration Management, Reimagined for Genesys Cloud
Eliminate manual deployments, automate environment synchronization, and gain unprecedented control over your Genesys configuration—all through an intuitive platform built for Genesys Cloud.
Some Of The Clients We’ve Worked With
Faster, Safer Production deployments
Automate the deployment of changes from sandbox environments into production. Remove human error for safer deployments. Automated roll backs for faster recovery times.
Keep Your Environments Aligned
Automatically sync production changes back into sandbox environments to prevent environmental drift. Keep project teams up to date with operational changes.
Instant Rollbacks
Restore any object back to a point in time or revert individual changes. You can even cherry pick which parts of a change to revert.
Create Custom Automations
Trigger automations that reaction to specific configuration changes. Examples
- When a user is added to the support skill, create their helpdesk account
- Send Slack notifications when the operational hours have been modified
- Call CX unit tests solutions (PumpCX, Occam & Cyara)
Auditing Reports
- Verify change control process have been followed by generating regular configuration auditing reports for critical object types.
- Analyse auditing data to identify treads and unexpected patterns
- Create custom reports to quickly review relevant changes to any environment
Deploy changes the easy way with change sets
Use Change sets to deploy changes from sandbox environments into Production.
Built in validation ensures dependencies are meet and dependent objects are valid.
Adjust for environment difference such as naming conventions.
Automatically generate change control documentation and manual rollback plan.
Export Change sets to GIT and execute via CI/CD pipelines.
Align your development, testing & production environments.