DevOps can turn an organisation’s IT capability into a competitive advantage
InProd is the missing link between Genesys Pure Engage and your DevOps vision.
InProd automates the time consuming and error prone process of promoting changes between environments. By automating configuration management, InProd empowers engineers to spend more time adding value and reducing the work backlog.
In a world where the rate of change is constantly getting faster, the need for more efficient change management has never been more important. In this fast-paced economy, businesses that still operate on a traditional methodology where CX platforms receive quarterly or annual updates face a hard road ahead. For Genesys PureEngage customers InProd is a game changer, it accelerates the rate of change while increasing quality.
InProd clients become ready for the migration of their contact center to the cloud, but keep their edge by retaining and building upon the handcrafted Genesys environment they built to separate themselves from their competitors. InProd provides cloud-based tools for on-premise Genesys customers, combining the best of both worlds.
Leveraging DevOps to manage a contact center, organizations can deliver with maximum speed, functionality and innovation at lower risk. New functionality is developed by multiple teams running separate labs and merged together using modern configuration management technology like InProd.