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Genesys Object Mapping

The following documents the Genesys Engage configuration objects as they appear within InProd. For consistency, most of the object names and parameters follow the naming conventions within the Genesys Platform Software Development Kit (PSDK) API.

This reference document is intended to help in writing InProd Changeset queries, the use of the current_object variable, and Iterator and Evaluator Javascript code.

Access Group

InProd Name: GenAccessGroup

Parameter Description
accessType Data type: Enum
Enum name: ENUM_CfgAccessGroupType
Choices:
  • CFGNoAccessGroupType
  • CFGDefaultGroup
  • CFGUsersGroup
  • CFGAdministratorsGroup
  • CFGSuperAdministratorsGroup
  • CFGSystemGroup
  • CFGEveryoneGroup
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
members Data type: Multiple Polymorphic Reference



Action Code

InProd Name: GenActionCode

Parameter Description
annex Data type: Key Value Pair
code Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgActionCodeType
Choices:
  • CFGNoActionCode
  • CFGInboundCall
  • CFGOutboundCall
  • CFGInternalCall
  • CFGTransfer
  • CFGConference
  • CFGLogin
  • CFGLogout
  • CFGReady
  • CFGNotReady
  • CFGBusyOn
  • CFGBusyOff
  • CFGForwardOn
  • CFGForwardOff
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
subcodes Data type: Structure
Parameter Description
code Data type: String
name Data type: String



Agent Group

InProd Name: GenAgentGroup

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
members Data type: Multiple Reference
Related model: Person
InProd Name: GenPerson
name Data type: String
originationDnDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
supervisorDbids Data type: Multiple Reference
Related model: Person
InProd Name: GenPerson
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
contractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
capacityTableDbid Data type: Reference
Related model: Stat Table
InProd Name: GenStatTable
quotaTableDbid Data type: Reference
Related model: Stat Table
InProd Name: GenStatTable
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Agent Login

InProd Name: GenAgentLogin

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
loginCode Data type: String
override Data type: String
password Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
switchDbid Data type: Reference
Related model: Switch
InProd Name: GenSwitch
switchSpecificType Data type: Integer
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
useOverride Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Alarm Condition

InProd Name: GenAlarmCondition

Parameter Description
alarmDetectScriptDbid Data type: Reference
Related model: Script
InProd Name: GenScript
alarmRemovalEvent Data type: Integer
annex Data type: Key Value Pair
category Data type: Enum
Enum name: ENUM_CfgAlarmCategory
Choices:
  • CFGACNoAlarmCategory
  • CFGACCritical
  • CFGACMajor
  • CFGACMinor
clearanceScriptDbids Data type: Multiple Reference
Related model: Script
InProd Name: GenScript
clearanceTimeout Data type: Integer
description Data type: String
detectAppDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
detectAppType Data type: Enum
Enum name: ENUM_CfgAppType
Choices:
  • CFGNoApplication
  • CFGTServer
  • CFGStatServer
  • CFGBillingServer
  • CFGBillingClient
  • CFGAgentView
  • CFGEAServer
  • CFGEAClient
  • CFGDBServer
  • CFGCallConcentrator
  • CFGSDialer
  • CFGListManager
  • CFGCMServer
  • CFGCMClient
  • CFGLME
  • CFGRouterServer
  • CFGStrategyBuilder
  • CFGStrategyLoader
  • CFGAgentDesktop
  • CFGSCE
  • CFGCCView
  • CFGConfigServer
  • CFGThirdPartyApp
  • CFGThirdPartyServer
  • CFGStrategySimulator
  • CFGStrategyScheduler
  • CFGCustomServer
  • CFGVirtualInteractiveT
  • CFGVirtualRP
  • CFGNetVector
  • CFGDetailBiller
  • CFGSummaryBiller
  • CFGNACD
  • CFGBackUpControlClient
  • CFGInfomartStatCollector
  • CFGInfomartStatConfigurator
  • CFGIVRInterfaceServer
  • CFGIServer
  • CFGMessageServer
  • CFGSCS
  • CFGSCI
  • CFGSNMPAgent
  • CFGRealDBServer
  • CFGWFMClient
  • CFGWFMDataAggregator
  • CFGWFMWebServices
  • CFGWFMScheduleServer
  • CFGInteractionRoutingDesigner
  • CFGETLProxy
  • CFGITCUtility
  • CFGVCServer
  • CFGGDMETL
  • CFGVSSShared
  • CFGVSSConsole
  • CFGCCAnalyzerDataMart
  • CFGChatServer
  • CFGCallbackServer
  • CFGCoBrowsingServer
  • CFGSMSServer
  • CFGContactServer
  • CFGEmailServer
  • CFGMediaLink
  • CFGWebInteractionRequestsServer
  • CFGWebStatServer
  • CFGWebInteractionServer
  • CFGWebOptionRoutePoint
  • CFGWebClient
  • CFGContactServerManager
  • CFGContentAnalyzer
  • CFGResponseManager
  • CFGVoIPController
  • CFGVoIPDevice
  • CFGAutomatedWorkflowEngine
  • CFGHAProxy
  • CFGVoIPStreamManager
  • CFGVoIPDMXServer
  • CFGWebAPIServer
  • CFGLoadBalancer
  • CFGApplicationCluster
  • CFGLoadDistributionServer
  • CFGGProxy
  • CFGGIS
  • CFGAgentDesktopDeliveryServer
  • CFGGCNClient
  • CFGIVRDT
  • CFGGCNThinServer
  • CFGClassificationServer
  • CFGTrainingServer
  • CFGUniversalCallbackServer
  • CFGCPDServerProxy
  • CFGXLinkController
  • CFGKWorkerPortal
  • CFGWFMServer
  • CFGWFMBuilder
  • CFGWFMReports
  • CFGWFMWeb
  • CFGKnowledgeManager
  • CFGIVRDriver
  • CFGIVRLibrary
  • CFGLCSAdapter
  • CFGDesktopNETServer
  • CFGSiebel7ConfSynchComponent
  • CFGSiebel7CampSynchComponent
  • CFGGenericServer
  • CFGGenericClient
  • CFGCallDirector
  • CFGInteractionServer
  • CFGIntegrationServer
  • CFGWFMDaemon
  • CFGGVPOBNManager
  • CFGGVPMCP
  • CFGGVPFetchingModule
  • CFGGVPMCPLegacyInterpreter
  • CFGGVPCCP
  • CFGGVPResourceMgr
  • CFGGVPClusterMgr
  • CFGGVPMediaServer
  • CFGGVPPSTNConnector
  • CFGGVPReportingSever
  • CFGGVPASG
  • CFGGVPCTIConnector
  • CFGResourceAccessPoint
  • CFGInteractionWorkspace
  • CFGAdvisors
  • CFGESSExtensibleServices
  • CFGCustomerView
  • CFGOrchestrationServer
  • CFGCapturePoint
  • CFGRulesESPServer
  • CFGGenesysAdministrator
  • CFGiWDManager
  • CFGiWDRuntimeNode
  • CFGBusinessRulesExecutionServer
  • CFGBusinessRulesApplicationServer
  • CFGVPPolicyServer
  • CFGSocialMS
  • CFGCSTAConnector
  • CFGVPMRCPProxy
  • CFGUCMConnector
  • CFGOTICSServer
  • CFGOTICSOMPInfra
  • CFGCCACCAdviser
  • CFGCCAFAAdviser
  • CFGCCAPlatform
  • CFGCCAGenesysAdapter
  • CFGCCACiscoAdapter
  • CFGFederationServer
  • CFGFederationStatProvider
  • CFGGenesysAdministratorServer
  • CFGWebEngagementBackendServer
  • CFGWebEngagementFrontEndServer
  • CFGWebRTCGateway
  • CFGLRMServer
  • CFGRecordingCryptoServer
  • CFGKnowledgeCenter
  • CFGKnowledgeCenterCMS
  • CFGReservedApplication8
  • CFGReservedApplication9
  • CFGReservedApplication10
  • CFGReservedGUIApplication1
  • CFGReservedGUIApplication2
detectLogEvent Data type: Integer
detectSelMode Data type: Enum
Enum name: ENUM_CfgSelectionMode
Choices:
  • CFGSMNoSelectionMode
  • CFGSMByAppDBID
  • CFGSMAppType
  • CFGSMByAny
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
isMasked Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
name Data type: String
reactionScriptDbids Data type: Multiple Reference
Related model: Script
InProd Name: GenScript
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Application

InProd Name: GenApplication

Parameter Description
annex Data type: Key Value Pair
autoRestart Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
backupReconnectAttempts Data type: Integer
backupReconnectTimeout Data type: Integer
backupServerDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
serverPort Data type: String
commandLine Data type: String
commandLineArguments Data type: String
componentType Data type: Enum
Enum name: ENUM_CfgAppComponentType
Choices:
  • CFGAppComponentUnknown
  • CFGAppComponentSubProcess
  • CFGAppComponentService
  • CFGAppComponent
  • CFGAppComponentAccessPoint
flexibleProperties Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
hostDbid Data type: Reference
Related model: Host
InProd Name: GenHost
name Data type: String
options Data type: Key Value Pair
password Data type: String
redundancyType Data type: Enum
Enum name: ENUM_CfgHAType
Choices:
  • CFGHTNoHAType
  • CFGHTColdStanby
  • CFGHTWarmStanby
  • CFGHTHotStanby
shutdownTimeout Data type: Integer
startupTimeout Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
templateDbid Data type: Reference
Related model: Application Template
InProd Name: GenAppPrototype
tenantDbids Data type: Multiple Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgAppType
Choices:
  • CFGNoApplication
  • CFGTServer
  • CFGStatServer
  • CFGBillingServer
  • CFGBillingClient
  • CFGAgentView
  • CFGEAServer
  • CFGEAClient
  • CFGDBServer
  • CFGCallConcentrator
  • CFGSDialer
  • CFGListManager
  • CFGCMServer
  • CFGCMClient
  • CFGLME
  • CFGRouterServer
  • CFGStrategyBuilder
  • CFGStrategyLoader
  • CFGAgentDesktop
  • CFGSCE
  • CFGCCView
  • CFGConfigServer
  • CFGThirdPartyApp
  • CFGThirdPartyServer
  • CFGStrategySimulator
  • CFGStrategyScheduler
  • CFGCustomServer
  • CFGVirtualInteractiveT
  • CFGVirtualRP
  • CFGNetVector
  • CFGDetailBiller
  • CFGSummaryBiller
  • CFGNACD
  • CFGBackUpControlClient
  • CFGInfomartStatCollector
  • CFGInfomartStatConfigurator
  • CFGIVRInterfaceServer
  • CFGIServer
  • CFGMessageServer
  • CFGSCS
  • CFGSCI
  • CFGSNMPAgent
  • CFGRealDBServer
  • CFGWFMClient
  • CFGWFMDataAggregator
  • CFGWFMWebServices
  • CFGWFMScheduleServer
  • CFGInteractionRoutingDesigner
  • CFGETLProxy
  • CFGITCUtility
  • CFGVCServer
  • CFGGDMETL
  • CFGVSSShared
  • CFGVSSConsole
  • CFGCCAnalyzerDataMart
  • CFGChatServer
  • CFGCallbackServer
  • CFGCoBrowsingServer
  • CFGSMSServer
  • CFGContactServer
  • CFGEmailServer
  • CFGMediaLink
  • CFGWebInteractionRequestsServer
  • CFGWebStatServer
  • CFGWebInteractionServer
  • CFGWebOptionRoutePoint
  • CFGWebClient
  • CFGContactServerManager
  • CFGContentAnalyzer
  • CFGResponseManager
  • CFGVoIPController
  • CFGVoIPDevice
  • CFGAutomatedWorkflowEngine
  • CFGHAProxy
  • CFGVoIPStreamManager
  • CFGVoIPDMXServer
  • CFGWebAPIServer
  • CFGLoadBalancer
  • CFGApplicationCluster
  • CFGLoadDistributionServer
  • CFGGProxy
  • CFGGIS
  • CFGAgentDesktopDeliveryServer
  • CFGGCNClient
  • CFGIVRDT
  • CFGGCNThinServer
  • CFGClassificationServer
  • CFGTrainingServer
  • CFGUniversalCallbackServer
  • CFGCPDServerProxy
  • CFGXLinkController
  • CFGKWorkerPortal
  • CFGWFMServer
  • CFGWFMBuilder
  • CFGWFMReports
  • CFGWFMWeb
  • CFGKnowledgeManager
  • CFGIVRDriver
  • CFGIVRLibrary
  • CFGLCSAdapter
  • CFGDesktopNETServer
  • CFGSiebel7ConfSynchComponent
  • CFGSiebel7CampSynchComponent
  • CFGGenericServer
  • CFGGenericClient
  • CFGCallDirector
  • CFGInteractionServer
  • CFGIntegrationServer
  • CFGWFMDaemon
  • CFGGVPOBNManager
  • CFGGVPMCP
  • CFGGVPFetchingModule
  • CFGGVPMCPLegacyInterpreter
  • CFGGVPCCP
  • CFGGVPResourceMgr
  • CFGGVPClusterMgr
  • CFGGVPMediaServer
  • CFGGVPPSTNConnector
  • CFGGVPReportingSever
  • CFGGVPASG
  • CFGGVPCTIConnector
  • CFGResourceAccessPoint
  • CFGInteractionWorkspace
  • CFGAdvisors
  • CFGESSExtensibleServices
  • CFGCustomerView
  • CFGOrchestrationServer
  • CFGCapturePoint
  • CFGRulesESPServer
  • CFGGenesysAdministrator
  • CFGiWDManager
  • CFGiWDRuntimeNode
  • CFGBusinessRulesExecutionServer
  • CFGBusinessRulesApplicationServer
  • CFGVPPolicyServer
  • CFGSocialMS
  • CFGCSTAConnector
  • CFGVPMRCPProxy
  • CFGUCMConnector
  • CFGOTICSServer
  • CFGOTICSOMPInfra
  • CFGCCACCAdviser
  • CFGCCAFAAdviser
  • CFGCCAPlatform
  • CFGCCAGenesysAdapter
  • CFGCCACiscoAdapter
  • CFGFederationServer
  • CFGFederationStatProvider
  • CFGGenesysAdministratorServer
  • CFGWebEngagementBackendServer
  • CFGWebEngagementFrontEndServer
  • CFGWebRTCGateway
  • CFGLRMServer
  • CFGRecordingCryptoServer
  • CFGKnowledgeCenter
  • CFGKnowledgeCenterCMS
  • CFGReservedApplication8
  • CFGReservedApplication9
  • CFGReservedApplication10
  • CFGReservedGUIApplication1
  • CFGReservedGUIApplication2
version Data type: String
workDirectory Data type: String
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
logonAccount Data type: Polymorphic Reference
connections Data type: Structure
Parameter Description
id Data type: String
timoutLocal Data type: Integer
appParams Data type: String
connProtocol Data type: String
description Data type: String
applicationDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
timoutRemote Data type: Integer
transportParams Data type: String
mode Data type: Enum
Enum name: CfgTraceMode
Choices:
  • CFGTMNoTraceMode
  • CFGTMNone
  • CFGTMLocal
  • CFGTMRemote
  • CFGTMBoth
portInfo Data type: Structure
Parameter Description
appParams Data type: String
description Data type: String
transportParams Data type: String
port Data type: String
connProtocol Data type: String
name Data type: String
charField1 Data type: String
charField2 Data type: String
charField3 Data type: String
charField4 Data type: String



Application Template

InProd Name: GenAppPrototype

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
options Data type: Key Value Pair
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
type Data type: Enum
Enum name: ENUM_CfgAppType
Choices:
  • CFGNoApplication
  • CFGTServer
  • CFGStatServer
  • CFGBillingServer
  • CFGBillingClient
  • CFGAgentView
  • CFGEAServer
  • CFGEAClient
  • CFGDBServer
  • CFGCallConcentrator
  • CFGSDialer
  • CFGListManager
  • CFGCMServer
  • CFGCMClient
  • CFGLME
  • CFGRouterServer
  • CFGStrategyBuilder
  • CFGStrategyLoader
  • CFGAgentDesktop
  • CFGSCE
  • CFGCCView
  • CFGConfigServer
  • CFGThirdPartyApp
  • CFGThirdPartyServer
  • CFGStrategySimulator
  • CFGStrategyScheduler
  • CFGCustomServer
  • CFGVirtualInteractiveT
  • CFGVirtualRP
  • CFGNetVector
  • CFGDetailBiller
  • CFGSummaryBiller
  • CFGNACD
  • CFGBackUpControlClient
  • CFGInfomartStatCollector
  • CFGInfomartStatConfigurator
  • CFGIVRInterfaceServer
  • CFGIServer
  • CFGMessageServer
  • CFGSCS
  • CFGSCI
  • CFGSNMPAgent
  • CFGRealDBServer
  • CFGWFMClient
  • CFGWFMDataAggregator
  • CFGWFMWebServices
  • CFGWFMScheduleServer
  • CFGInteractionRoutingDesigner
  • CFGETLProxy
  • CFGITCUtility
  • CFGVCServer
  • CFGGDMETL
  • CFGVSSShared
  • CFGVSSConsole
  • CFGCCAnalyzerDataMart
  • CFGChatServer
  • CFGCallbackServer
  • CFGCoBrowsingServer
  • CFGSMSServer
  • CFGContactServer
  • CFGEmailServer
  • CFGMediaLink
  • CFGWebInteractionRequestsServer
  • CFGWebStatServer
  • CFGWebInteractionServer
  • CFGWebOptionRoutePoint
  • CFGWebClient
  • CFGContactServerManager
  • CFGContentAnalyzer
  • CFGResponseManager
  • CFGVoIPController
  • CFGVoIPDevice
  • CFGAutomatedWorkflowEngine
  • CFGHAProxy
  • CFGVoIPStreamManager
  • CFGVoIPDMXServer
  • CFGWebAPIServer
  • CFGLoadBalancer
  • CFGApplicationCluster
  • CFGLoadDistributionServer
  • CFGGProxy
  • CFGGIS
  • CFGAgentDesktopDeliveryServer
  • CFGGCNClient
  • CFGIVRDT
  • CFGGCNThinServer
  • CFGClassificationServer
  • CFGTrainingServer
  • CFGUniversalCallbackServer
  • CFGCPDServerProxy
  • CFGXLinkController
  • CFGKWorkerPortal
  • CFGWFMServer
  • CFGWFMBuilder
  • CFGWFMReports
  • CFGWFMWeb
  • CFGKnowledgeManager
  • CFGIVRDriver
  • CFGIVRLibrary
  • CFGLCSAdapter
  • CFGDesktopNETServer
  • CFGSiebel7ConfSynchComponent
  • CFGSiebel7CampSynchComponent
  • CFGGenericServer
  • CFGGenericClient
  • CFGCallDirector
  • CFGInteractionServer
  • CFGIntegrationServer
  • CFGWFMDaemon
  • CFGGVPOBNManager
  • CFGGVPMCP
  • CFGGVPFetchingModule
  • CFGGVPMCPLegacyInterpreter
  • CFGGVPCCP
  • CFGGVPResourceMgr
  • CFGGVPClusterMgr
  • CFGGVPMediaServer
  • CFGGVPPSTNConnector
  • CFGGVPReportingSever
  • CFGGVPASG
  • CFGGVPCTIConnector
  • CFGResourceAccessPoint
  • CFGInteractionWorkspace
  • CFGAdvisors
  • CFGESSExtensibleServices
  • CFGCustomerView
  • CFGOrchestrationServer
  • CFGCapturePoint
  • CFGRulesESPServer
  • CFGGenesysAdministrator
  • CFGiWDManager
  • CFGiWDRuntimeNode
  • CFGBusinessRulesExecutionServer
  • CFGBusinessRulesApplicationServer
  • CFGVPPolicyServer
  • CFGSocialMS
  • CFGCSTAConnector
  • CFGVPMRCPProxy
  • CFGUCMConnector
  • CFGOTICSServer
  • CFGOTICSOMPInfra
  • CFGCCACCAdviser
  • CFGCCAFAAdviser
  • CFGCCAPlatform
  • CFGCCAGenesysAdapter
  • CFGCCACiscoAdapter
  • CFGFederationServer
  • CFGFederationStatProvider
  • CFGGenesysAdministratorServer
  • CFGWebEngagementBackendServer
  • CFGWebEngagementFrontEndServer
  • CFGWebRTCGateway
  • CFGLRMServer
  • CFGRecordingCryptoServer
  • CFGKnowledgeCenter
  • CFGKnowledgeCenterCMS
  • CFGReservedApplication8
  • CFGReservedApplication9
  • CFGReservedApplication10
  • CFGReservedGUIApplication1
  • CFGReservedGUIApplication2
version Data type: String
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Calling List

InProd Name: GenCallingList

Parameter Description
annex Data type: Key Value Pair
description Data type: String
filterDbid Data type: Reference
Related model: Filter
InProd Name: GenFilter
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
logTableAccessDbid Data type: Reference
Related model: Table Access
InProd Name: GenTableAccess
maxAttempts Data type: Integer
name Data type: String
scriptDbid Data type: Reference
Related model: Script
InProd Name: GenScript
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tableAccessDbid Data type: Reference
Related model: Table Access
InProd Name: GenTableAccess
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
timeFrom Data type: Integer
timeUntil Data type: Integer
treatmentDbids Data type: Multiple Reference
Related model: Treatment
InProd Name: GenTreatment
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Campaign

InProd Name: GenCampaign

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
scriptDbid Data type: Reference
Related model: Script
InProd Name: GenScript
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
callingLists Data type: Structure
Parameter Description
callingListDbid Data type: Reference
Related model: Calling List
InProd Name: GenCallingList
share Data type: Integer
isActive Data type: Enum
Enum name: CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue



Campaign Group

InProd Name: GenCampaignGroup

Parameter Description
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
annex Data type: Key Value Pair
campaignDbid Data type: Reference
Related model: Campaign
InProd Name: GenCampaign
description Data type: String
dialMode Data type: Enum
Enum name: ENUM_CfgDialMode
Choices:
  • CFGDMNoDialMode
  • CFGDMPredict
  • CFGDMProgress
  • CFGDMPreview
  • CFGDMProgressAndSeize
  • CFGDMPredictAndSeize
  • CFGDMPower
  • CFGDMPowerAndSeize
  • CFGDMPushPreview
  • CFGDMProgressGVP
  • CFGDMPredictGVP
  • CFGDMPowerGVP
interactionQueueDbid Data type: Reference
Related model: Script
InProd Name: GenScript
ivrProfileDbid Data type: Reference
Related model: Gvp Ivr Profile
InProd Name: GenGvpIvrProfile
maxQueueSize Data type: Integer
minRecBuffSize Data type: Integer
name Data type: String
numOfChannels Data type: Integer
operationMode Data type: Enum
Enum name: ENUM_CfgOperationMode
Choices:
  • CFGOMNoOperationMode
  • CFGOMManual
  • CFGOMSchedule
optMethod Data type: Enum
Enum name: ENUM_CfgOptimizationMethod
Choices:
  • CFGOMNoOptimizationMethod
  • CFGOMBusyFactor
  • CFGOMOverdialRate
  • CFGOMWaitTime
  • CFGOMDistributionTime
  • CFGOMMaximumGain
optMethodValue Data type: Integer
optRecBuffSize Data type: Integer
originationDnDbid Data type: Reference
Related model: Dn
InProd Name: GenDn
scriptDbid Data type: Reference
Related model: Script
InProd Name: GenScript
serverDbids Data type: Multiple Reference
Related model: Application
InProd Name: GenApplication
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
trunkGroupDbid Data type: Reference
Related model: Dn
InProd Name: GenDn
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
groupDbid Data type: Polymorphic Reference



Dn

InProd Name: GenDn

Parameter Description
annex Data type: Key Value Pair
association Data type: String
contractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
destDnDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
dnLoginId Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
groupDbid Data type: Reference
Related model: Dn Group
InProd Name: GenDnGroup
name Data type: String
number Data type: String
override Data type: String
registerAll Data type: Enum
Enum name: ENUM_CfgDNRegisterFlag
Choices:
  • CFGDRUnknown
  • CFGDRFalse
  • CFGDRTrue
  • CFGDROnDemand
routeType Data type: Enum
Enum name: ENUM_CfgRouteType
Choices:
  • CFGNoRoute
  • CFGDefault
  • CFGLabel
  • CFGOverwriteDNIS
  • CFGDDD
  • CFGIDDD
  • CFGDirect
  • CFGReject
  • CFGAnnouncement
  • CFGPostFeature
  • CFGDirectAgent
  • CFGUseExternalProtocol
  • CFGGetFromDN
  • CFGXRouteTypeDefault
  • CFGXRouteTypeRoute
  • CFGXRouteTypeDirect
  • CFGXRouteTypeReroute
  • CFGXRouteTypeDirectUUI
  • CFGXRouteTypeDirectANI
  • CFGXRouteTypeDirectNoToken
  • CFGXRouteTypeDNISPooling
  • CFGXRouteTypeDirectDNISnANI
  • CFGXRouteTypeDirectDigits
  • CFGXRouteTypeExtProtocol
  • CFGXRouteTypeForbidden
  • CFGXRouteTypeISCCProtocol
  • CFGXRouteTypePullBack
  • CFGXRouteTypeDirectNetworkCallID
siteDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
switchDbid Data type: Reference
Related model: Switch
InProd Name: GenSwitch
switchSpecificType Data type: Integer
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
trunks Data type: Integer
type Data type: Enum
Enum name: ENUM_CfgDNType
Choices:
  • CFGNoDN
  • CFGExtension
  • CFGACDPosition
  • CFGACDQueue
  • CFGRoutingPoint
  • CFGVirtACDQueue
  • CFGVirtRoutingPoint
  • CFGEAPort
  • CFGVoiceMail
  • CFGCellular
  • CFGCP
  • CFGFAX
  • CFGData
  • CFGMusic
  • CFGTrunk
  • CFGTrunkGroup
  • CFGTieLine
  • CFGTieLineGroup
  • CFGMixed
  • CFGExtRoutingPoint
  • CFGDestinationLabel
  • CFGServiceNumber
  • CFGRoutingQueue
  • CFGCommDN
  • CFGEmail
  • CFGVoIP
  • CFGVideo
  • CFGChat
  • CFGCoBrowse
  • CFGVoIPService
  • CFGWorkflow
  • CFGAccessResource
  • CFGGVPDID
useOverride Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
accessNumbers Data type: Structure
Parameter Description
switchDbid Data type: Reference
Related model: Switch
InProd Name: GenSwitch
number Data type: String



Dn Group

InProd Name: GenDnGroup

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
originationDnDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgDNGroupType
Choices:
  • CFGNoDNGroup
  • CFGSinglePorts
  • CFGACDQueues
  • CFGRoutingPoints
  • CFGNetworkPorts
  • CFGServiceNumbers
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
members Data type: Structure
Parameter Description
trunks Data type: Integer
dnDbid Data type: Reference
Related model: Dn
InProd Name: GenDn



Business Attribute

InProd Name: GenEnumerator

Parameter Description
annex Data type: Key Value Pair
description Data type: String
displayName Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgEnumeratorType
Choices:
  • CFGENTNoEnumeratorType
  • CFGENTInteractionOperationalAttribute
  • CFGENTRole
  • CFGENTContactAttribute
  • CFGENTCustom
  • CFGENTGVPMasterList
  • CFGENTGVPCustomList
  • CFGENTGVPMasterDefault
  • CFGENTGVPCustomDefault
  • CFGENTGVPAlias
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Business Attribute Value

InProd Name: GenEnumeratorValue

Parameter Description
annex Data type: Key Value Pair
description Data type: String
displayName Data type: String
enumeratorDbid Data type: Reference
Related model: Business Attribute
InProd Name: GenEnumerator
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
isDefault Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Field

InProd Name: GenField

Parameter Description
annex Data type: Key Value Pair
dataType Data type: Enum
Enum name: ENUM_CfgDataType
Choices:
  • CFGDTNoDataType
  • CFGDTInt
  • CFGDTFloat
  • CFGDTChar
  • CFGDTVarChar
  • CFGDTDateTime
defaultValue Data type: String
description Data type: String
fieldType Data type: Enum
Enum name: ENUM_CfgFieldType
Choices:
  • CFGFTNoFieldType
  • CFGFTRecordID
  • CFGFTPhone
  • CFGFTRecordType
  • CFGFTRecordStatus
  • CFGFTDialResult
  • CFGFTNumberOfAttempts
  • CFGFTScheduledTime
  • CFGFTCallTime
  • CFGFTFrom
  • CFGFTUntil
  • CFGFTTimeZone
  • CFGFTCampaignID
  • CFGFTAgentID
  • CFGFTChainID
  • CFGFTNumberInChain
  • CFGFTCustomField
  • CFGFTANI
  • CFGFTLATA
  • CFGFTNPA
  • CFGFTNPA_NXX
  • CFGFTStateCode
  • CFGFTInfoDigits
  • CFGFTCountryCode
  • CFGFTPhoneType
  • CFGFTGroupDBID
  • CFGFTAppDBID
  • CFGFTTreatments
  • CFGFTMediaRefference
  • CFGFTEmailSubject
  • CFGFTEmailTemplateID
  • CFGFTSwitchID
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
length Data type: Integer
name Data type: String
nullable Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
primaryKey Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
unique Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Filter

InProd Name: GenFilter

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
formatDbid Data type: Reference
Related model: Format
InProd Name: GenFormat
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Folder

InProd Name: GenFolder

Parameter Description
annex Data type: Key Value Pair
customType Data type: Integer
description Data type: String
folderClass Data type: Enum
Enum name: ENUM_CfgFolderClass
Choices:
  • CFGFCNoClass
  • CFGFCDefault
  • CFGFCSite
  • CFGFCGVPCustomerGroup
  • CFGFCGVPIVRProfileGroup
  • CFGFCGVPRoot
  • CFGFCHostGroup
  • CFGFCGVPCustomerGroupRoot
  • CFGFCGVPIVRProfileGroupRoot
  • CFGFCHostGroupRoot
  • CFGFCGVPDIDGroups
  • CFGFCGVPDIDs
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
type Data type: Enum
Enum name: ENUM_GenObjectType
Choices:
  • GenNoObject
  • GenTimeZone
  • GenSwitch
  • GenDn
  • GenPerson
  • GenAccessGroup
  • GenPlace
  • GenAgentGroup
  • GenPlaceGroup
  • GenTenant
  • GenService
  • GenApplication
  • GenHost
  • GenPhysicalSwitch
  • GenFolder
  • GenCallingList
  • GenScript
  • GenSkill
  • GenActionCode
  • GenAgentLogin
  • GenDnGroup
  • GenTransaction
  • GenStatTable
  • GenAppPrototype
  • GenScheduledTask
  • GenStatDay
  • GenField
  • GenTableAccess
  • GenFormat
  • GenCampaign
  • GenFilter
  • GenTreatment
  • GenVoicePrompt
  • GenIvr
  • GenAlarmCondition
  • GenEnumerator
  • GenIvrPort
  • GenCampaignGroup
  • GenGvpReseller
  • GenEnumeratorValue
  • GenObjectiveTable
  • GenRole
  • GenGvpCustomer
  • GenGvpIvrProfile
  • GenPersonLastLogin
  • GenMaxObjectType
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
owner Data type: Polymorphic Reference



Format

InProd Name: GenFormat

Parameter Description
annex Data type: Key Value Pair
description Data type: String
fieldDbids Data type: Multiple Reference
Related model: Field
InProd Name: GenField
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Gvp Ivr Profile

InProd Name: GenGvpIvrProfile

Parameter Description
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
annex Data type: Key Value Pair
description Data type: String
didDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
displayName Data type: String
name Data type: String
notes Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgIVRProfileType
Choices:
  • CFGIPTNoType
  • CFGIPTInbound
  • CFGIPTMaxType
  • CFGIPTOutbound
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Host

InProd Name: GenHost

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
ipAddress Data type: String
lcaPort Data type: String
name Data type: String
osType Data type: Enum
Enum name: ENUM_CfgOSType
Choices:
  • CFGNoOS
  • CFGSolaris
  • CFGSolarisX86
  • CFGDigitalUNIX
  • CFGHPUX
  • CFGAIX
  • CFGSunOS
  • CFGWinNT
  • CFGWindows
  • CFGOS2
  • CFGMacintosh
  • CFGTandemUNIX
  • CFGUnixWare
  • CFGWindows2000
  • CFGWindowsXP
  • CFGWindowsServer2003
  • CFGRedHatLinux
  • CFGWindowsServer2008
  • CFGWindowsVista
  • CFGWindowsServer2012
osVersion Data type: String
scsDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
type Data type: Enum
Enum name: ENUM_CfgHostType
Choices:
  • CFGNoHost
  • CFGNetworkServer
  • CFGTenantServer
  • CFGServiceWorkstation
  • CFGTenantWorkstation
  • CFGAgentWorkstation
  • CFGAuxComputer
  • CFGGVPWorkstation
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Ivr

InProd Name: GenIvr

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
ivrServerDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgIVRType
Choices:
  • CFGIVRTNoIVRType
  • CFGIVRTConversant
  • CFGIVRTWVRForAIX
  • CFGIVRTDirectTalk6000
  • CFGIVRTSyntellectVista
  • CFGIVRTVoiceTek
  • CFGIVRTAgility
  • CFGIVRTMeridianIntegrated
  • CFGIVRTSymposiumOpen
  • CFGIVRTEdify
  • CFGIVRTBrite
  • CFGIVRTShowNTel
  • CFGIVRTIntervoice
  • CFGIVRTIntervoiceBrite
  • CFGIVRTPeriphonics
  • CFGIVRTAmerex
  • CFGIVRTWVRForWindows
  • CFGIVRTDirectTalkNT
  • CFGIVRTGenesysVoicePlatform
  • CFGIVRTeleraGVP
  • CFGIVRTMPS
  • CFGIVRTAspectCSS
  • CFGIVRTMSSpeechServer
  • CFGIVRTOtherIVRType
  • CFGIVRTEnvox
version Data type: String
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Ivr Port

InProd Name: GenIvrPort

Parameter Description
annex Data type: Key Value Pair
description Data type: String
dnDbid Data type: Reference
Related model: Dn
InProd Name: GenDn
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
ivrDbid Data type: Reference
Related model: Ivr
InProd Name: GenIvr
portNumber Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Objective Table

InProd Name: GenObjectiveTable

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
prepaidCost Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
timeEnd Data type: String
timeStart Data type: String
timeZoneDbid Data type: Reference
Related model: Time Zone
InProd Name: GenTimeZone
type Data type: Enum
Enum name: ENUM_CfgObjectiveTableType
Choices:
  • CFGOTTNoType
  • CFGOTTDefault
  • CFGOTTCostContract
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
objectives Data type: Structure
Parameter Description
objectiveThreshold Data type: Integer
contractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
mediaTypeDbid Data type: Reference
Related model: Business Attribute Value
InProd Name: GenEnumeratorValue
customerSegmentDbid Data type: Reference
Related model: Business Attribute Value
InProd Name: GenEnumeratorValue
serviceTypeDbid Data type: Reference
Related model: Business Attribute Value
InProd Name: GenEnumeratorValue



Person

InProd Name: GenPerson

Parameter Description
annex Data type: Key Value Pair
capacityRuleDbid Data type: Reference
Related model: Script
InProd Name: GenScript
changePasswordOnNextLogin Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
contractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
emailAddress Data type: String
employeeId Data type: String
externalID Data type: String
firstName Data type: String
password Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
isAgent Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
isExternalAuth Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
lastName Data type: String
placeDbid Data type: Reference
Related model: Place
InProd Name: GenPlace
siteDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
userName Data type: String
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
appRanks Data type: Structure
Parameter Description
appRank Data type: Enum
Enum name: CfgRank
Choices:
  • CFGNoRank
  • CFGUser
  • CFGDesigner
  • CFGTenantAdministrator
  • CFGServiceAdministrator
  • CFGSuperAdministrator
appType Data type: Enum
Enum name: CfgAppType
Choices:
  • CFGNoApplication
  • CFGTServer
  • CFGStatServer
  • CFGBillingServer
  • CFGBillingClient
  • CFGAgentView
  • CFGEAServer
  • CFGEAClient
  • CFGDBServer
  • CFGCallConcentrator
  • CFGSDialer
  • CFGListManager
  • CFGCMServer
  • CFGCMClient
  • CFGLME
  • CFGRouterServer
  • CFGStrategyBuilder
  • CFGStrategyLoader
  • CFGAgentDesktop
  • CFGSCE
  • CFGCCView
  • CFGConfigServer
  • CFGThirdPartyApp
  • CFGThirdPartyServer
  • CFGStrategySimulator
  • CFGStrategyScheduler
  • CFGCustomServer
  • CFGVirtualInteractiveT
  • CFGVirtualRP
  • CFGNetVector
  • CFGDetailBiller
  • CFGSummaryBiller
  • CFGNACD
  • CFGBackUpControlClient
  • CFGInfomartStatCollector
  • CFGInfomartStatConfigurator
  • CFGIVRInterfaceServer
  • CFGIServer
  • CFGMessageServer
  • CFGSCS
  • CFGSCI
  • CFGSNMPAgent
  • CFGRealDBServer
  • CFGWFMClient
  • CFGWFMDataAggregator
  • CFGWFMWebServices
  • CFGWFMScheduleServer
  • CFGInteractionRoutingDesigner
  • CFGETLProxy
  • CFGITCUtility
  • CFGVCServer
  • CFGGDMETL
  • CFGVSSShared
  • CFGVSSConsole
  • CFGCCAnalyzerDataMart
  • CFGChatServer
  • CFGCallbackServer
  • CFGCoBrowsingServer
  • CFGSMSServer
  • CFGContactServer
  • CFGEmailServer
  • CFGMediaLink
  • CFGWebInteractionRequestsServer
  • CFGWebStatServer
  • CFGWebInteractionServer
  • CFGWebOptionRoutePoint
  • CFGWebClient
  • CFGContactServerManager
  • CFGContentAnalyzer
  • CFGResponseManager
  • CFGVoIPController
  • CFGVoIPDevice
  • CFGAutomatedWorkflowEngine
  • CFGHAProxy
  • CFGVoIPStreamManager
  • CFGVoIPDMXServer
  • CFGWebAPIServer
  • CFGLoadBalancer
  • CFGApplicationCluster
  • CFGLoadDistributionServer
  • CFGGProxy
  • CFGGIS
  • CFGAgentDesktopDeliveryServer
  • CFGGCNClient
  • CFGIVRDT
  • CFGGCNThinServer
  • CFGClassificationServer
  • CFGTrainingServer
  • CFGUniversalCallbackServer
  • CFGCPDServerProxy
  • CFGXLinkController
  • CFGKWorkerPortal
  • CFGWFMServer
  • CFGWFMBuilder
  • CFGWFMReports
  • CFGWFMWeb
  • CFGKnowledgeManager
  • CFGIVRDriver
  • CFGIVRLibrary
  • CFGLCSAdapter
  • CFGDesktopNETServer
  • CFGSiebel7ConfSynchComponent
  • CFGSiebel7CampSynchComponent
  • CFGGenericServer
  • CFGGenericClient
  • CFGCallDirector
  • CFGInteractionServer
  • CFGIntegrationServer
  • CFGWFMDaemon
  • CFGGVPOBNManager
  • CFGGVPMCP
  • CFGGVPFetchingModule
  • CFGGVPMCPLegacyInterpreter
  • CFGGVPCCP
  • CFGGVPResourceMgr
  • CFGGVPClusterMgr
  • CFGGVPMediaServer
  • CFGGVPPSTNConnector
  • CFGGVPReportingSever
  • CFGGVPASG
  • CFGGVPCTIConnector
  • CFGResourceAccessPoint
  • CFGInteractionWorkspace
  • CFGAdvisors
  • CFGESSExtensibleServices
  • CFGCustomerView
  • CFGOrchestrationServer
  • CFGCapturePoint
  • CFGRulesESPServer
  • CFGGenesysAdministrator
  • CFGiWDManager
  • CFGiWDRuntimeNode
  • CFGBusinessRulesExecutionServer
  • CFGBusinessRulesApplicationServer
  • CFGVPPolicyServer
  • CFGSocialMS
  • CFGCSTAConnector
  • CFGVPMRCPProxy
  • CFGUCMConnector
  • CFGOTICSServer
  • CFGOTICSOMPInfra
  • CFGCCACCAdviser
  • CFGCCAFAAdviser
  • CFGCCAPlatform
  • CFGCCAGenesysAdapter
  • CFGCCACiscoAdapter
  • CFGFederationServer
  • CFGFederationStatProvider
  • CFGGenesysAdministratorServer
  • CFGWebEngagementBackendServer
  • CFGWebEngagementFrontEndServer
  • CFGWebRTCGateway
  • CFGLRMServer
  • CFGRecordingCryptoServer
  • CFGKnowledgeCenter
  • CFGKnowledgeCenterCMS
  • CFGReservedApplication8
  • CFGReservedApplication9
  • CFGReservedApplication10
  • CFGReservedGUIApplication1
  • CFGReservedGUIApplication2
logins Data type: Structure
Parameter Description
wrapUpTime Data type: Integer
agentLoginDbid Data type: Reference
Related model: Agent Login
InProd Name: GenAgentLogin
skills Data type: Structure
Parameter Description
skillDbid Data type: Reference
Related model: Skill
InProd Name: GenSkill
level Data type: Integer



Place

InProd Name: GenPlace

Parameter Description
annex Data type: Key Value Pair
capacityRuleDbid Data type: Reference
Related model: Script
InProd Name: GenScript
contractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
dnDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
siteDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Place Group

InProd Name: GenPlaceGroup

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
members Data type: Multiple Reference
Related model: Place
InProd Name: GenPlace
name Data type: String
originationDnDbids Data type: Multiple Reference
Related model: Dn
InProd Name: GenDn
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Role

InProd Name: GenRole

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
members Data type: Multiple Polymorphic Reference



Scheduled Task

InProd Name: GenScheduledTask

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
startTime Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
type Data type: Enum
Enum name: ENUM_CfgTaskType
Choices:
  • CFGTTNoType
  • CFGTTUpdateAppIVR
  • CFGTTRegenerateIVRProfiles
  • CFGTTRegenerateDIDGroups
  • CFGTTSwapIVRURLs
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
resources Data type: Structure
Parameter Description
longField1 Data type: Integer
longField2 Data type: Integer
longField3 Data type: Integer
description Data type: String
charField2 Data type: String
charField3 Data type: String
charField1 Data type: String
charField4 Data type: String
id Data type: Integer
objectType Data type: Enum
Enum name: CfgObjectType
Choices:
  • CFGNoObject
  • CFGSwitch
  • CFGDN
  • CFGPerson
  • CFGPlace
  • CFGAgentGroup
  • CFGPlaceGroup
  • CFGTenant
  • CFGService
  • CFGApplication
  • CFGHost
  • CFGPhysicalSwitch
  • CFGScript
  • CFGSkill
  • CFGActionCode
  • CFGAgentLogin
  • CFGTransaction
  • CFGDNGroup
  • CFGStatDay
  • CFGStatTable
  • CFGAppPrototype
  • CFGAccessGroup
  • CFGFolder
  • CFGField
  • CFGFormat
  • CFGTableAccess
  • CFGCallingList
  • CFGCampaign
  • CFGTreatment
  • CFGFilter
  • CFGTimeZone
  • CFGVoicePrompt
  • CFGIVRPort
  • CFGIVR
  • CFGAlarmCondition
  • CFGEnumerator
  • CFGEnumeratorValue
  • CFGObjectiveTable
  • CFGCampaignGroup
  • CFGGVPReseller
  • CFGGVPCustomer
  • CFGGVPIVRProfile
  • CFGScheduledTask
  • CFGRole
  • CFGPersonLastLogin
  • CFGMaxObjectType
resourceType Data type: Enum
Enum name: CfgResourceType
Choices:
  • CFGRTNoType
  • CFGRTTimeZone
  • CFGRTContract
  • CFGRTSiteAccess
  • CFGRTGVPGroupCustomer
  • CFGRTGVPGroupIVRProfile
  • CFGRTGVPServerType
  • CFGRTGVPServerTypeDisabled
  • CFGRTGVPServer
  • CFGRTGVPProcessNode
  • CFGRTGVPDataNode
  • CFGRTGVPTemplate
  • CFGRTGroupHost
  • CFGRTTaskGVPIVRProfile
  • CFGRTTaskGVPCustomer
  • CFGRTTaskSwitch
  • CFGRTTaskHost
  • CFGRTEnumerator
  • CFGRTEnumeratorValue
  • CFGRTScript
  • CFGRTApplication



Script

InProd Name: GenScript

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
index Data type: Integer
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgScriptType
Choices:
  • CFGNoScript
  • CFGDataCollection
  • CFGServiceSelection
  • CFGEnhancedQueuing
  • CFGScriptConfiguration
  • CFGSimpleRouting
  • CFGEnhancedRouting
  • CFGVoiceFile
  • CFGOutboundCampaign
  • CFGOutboundFormat
  • CFGOutboundList
  • CFGOutboundFilter
  • CFGOutboundTreatment
  • CFGOutboundAlert
  • CFGSchedule
  • CFGAlarmDetection
  • CFGAlarmReaction
  • CFGVssSystemSchema
  • CFGVssSharedSchema
  • CFGVssServerSchema
  • CFGVssObject
  • CFGEmailAckReceipt
  • CFGCapacityRule
  • CFGInteractionQueue
  • CFGInteractionQueueView
  • CFGInteractionWorkBin
  • CFGInteractionSubmitter
  • CFGInteractionSnapshot
  • CFGBusinessProcess
  • CFGSupervisorData
  • CFGInteractionWorkflowTrigger
  • CFGGVPReport
  • CFGOutboundSchedule
  • CFGESSDialPlan
  • CFGBusinessRuleData
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Skill

InProd Name: GenSkill

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Solution

InProd Name: GenService

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
scsDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
solutionType Data type: Enum
Enum name: ENUM_CfgSolutionType
Choices:
  • CFGSTNoSolutionType
  • CFGSTDefaultSolutionType
  • CFGSTIntegratedScreenPop
  • CFGSTEnterpriseRouting
  • CFGSTNetworkRouting
  • CFGSTOutboundDialing
  • CFGSTWorkforceManagement
  • CFGSTVoiceSelfService
  • CFGSTInternetContactCenter
  • CFGSTWorkflowRouting
  • CFGSTInformationAnalysis
  • CFGSTKnowledgeWorker
  • CFGSTBranchOffice
  • CFGSTFramework
  • CFGSTExpressEdition
  • CFGSTMultiChannelRouting
  • CFGSTDesktopNETServerSolution
startupType Data type: Enum
Enum name: ENUM_CfgStartupType
Choices:
  • CFGSUTNoStartupType
  • CFGSUTAutomatic
  • CFGSUTManual
  • CFGSUTDisabled
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
version Data type: String
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
componentDefinitions Data type: Structure
Parameter Description
startupPriority Data type: Integer
optional Data type: Enum
Enum name: CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
version Data type: String
type Data type: Enum
Enum name: CfgAppType
Choices:
  • CFGNoApplication
  • CFGTServer
  • CFGStatServer
  • CFGBillingServer
  • CFGBillingClient
  • CFGAgentView
  • CFGEAServer
  • CFGEAClient
  • CFGDBServer
  • CFGCallConcentrator
  • CFGSDialer
  • CFGListManager
  • CFGCMServer
  • CFGCMClient
  • CFGLME
  • CFGRouterServer
  • CFGStrategyBuilder
  • CFGStrategyLoader
  • CFGAgentDesktop
  • CFGSCE
  • CFGCCView
  • CFGConfigServer
  • CFGThirdPartyApp
  • CFGThirdPartyServer
  • CFGStrategySimulator
  • CFGStrategyScheduler
  • CFGCustomServer
  • CFGVirtualInteractiveT
  • CFGVirtualRP
  • CFGNetVector
  • CFGDetailBiller
  • CFGSummaryBiller
  • CFGNACD
  • CFGBackUpControlClient
  • CFGInfomartStatCollector
  • CFGInfomartStatConfigurator
  • CFGIVRInterfaceServer
  • CFGIServer
  • CFGMessageServer
  • CFGSCS
  • CFGSCI
  • CFGSNMPAgent
  • CFGRealDBServer
  • CFGWFMClient
  • CFGWFMDataAggregator
  • CFGWFMWebServices
  • CFGWFMScheduleServer
  • CFGInteractionRoutingDesigner
  • CFGETLProxy
  • CFGITCUtility
  • CFGVCServer
  • CFGGDMETL
  • CFGVSSShared
  • CFGVSSConsole
  • CFGCCAnalyzerDataMart
  • CFGChatServer
  • CFGCallbackServer
  • CFGCoBrowsingServer
  • CFGSMSServer
  • CFGContactServer
  • CFGEmailServer
  • CFGMediaLink
  • CFGWebInteractionRequestsServer
  • CFGWebStatServer
  • CFGWebInteractionServer
  • CFGWebOptionRoutePoint
  • CFGWebClient
  • CFGContactServerManager
  • CFGContentAnalyzer
  • CFGResponseManager
  • CFGVoIPController
  • CFGVoIPDevice
  • CFGAutomatedWorkflowEngine
  • CFGHAProxy
  • CFGVoIPStreamManager
  • CFGVoIPDMXServer
  • CFGWebAPIServer
  • CFGLoadBalancer
  • CFGApplicationCluster
  • CFGLoadDistributionServer
  • CFGGProxy
  • CFGGIS
  • CFGAgentDesktopDeliveryServer
  • CFGGCNClient
  • CFGIVRDT
  • CFGGCNThinServer
  • CFGClassificationServer
  • CFGTrainingServer
  • CFGUniversalCallbackServer
  • CFGCPDServerProxy
  • CFGXLinkController
  • CFGKWorkerPortal
  • CFGWFMServer
  • CFGWFMBuilder
  • CFGWFMReports
  • CFGWFMWeb
  • CFGKnowledgeManager
  • CFGIVRDriver
  • CFGIVRLibrary
  • CFGLCSAdapter
  • CFGDesktopNETServer
  • CFGSiebel7ConfSynchComponent
  • CFGSiebel7CampSynchComponent
  • CFGGenericServer
  • CFGGenericClient
  • CFGCallDirector
  • CFGInteractionServer
  • CFGIntegrationServer
  • CFGWFMDaemon
  • CFGGVPOBNManager
  • CFGGVPMCP
  • CFGGVPFetchingModule
  • CFGGVPMCPLegacyInterpreter
  • CFGGVPCCP
  • CFGGVPResourceMgr
  • CFGGVPClusterMgr
  • CFGGVPMediaServer
  • CFGGVPPSTNConnector
  • CFGGVPReportingSever
  • CFGGVPASG
  • CFGGVPCTIConnector
  • CFGResourceAccessPoint
  • CFGInteractionWorkspace
  • CFGAdvisors
  • CFGESSExtensibleServices
  • CFGCustomerView
  • CFGOrchestrationServer
  • CFGCapturePoint
  • CFGRulesESPServer
  • CFGGenesysAdministrator
  • CFGiWDManager
  • CFGiWDRuntimeNode
  • CFGBusinessRulesExecutionServer
  • CFGBusinessRulesApplicationServer
  • CFGVPPolicyServer
  • CFGSocialMS
  • CFGCSTAConnector
  • CFGVPMRCPProxy
  • CFGUCMConnector
  • CFGOTICSServer
  • CFGOTICSOMPInfra
  • CFGCCACCAdviser
  • CFGCCAFAAdviser
  • CFGCCAPlatform
  • CFGCCAGenesysAdapter
  • CFGCCACiscoAdapter
  • CFGFederationServer
  • CFGFederationStatProvider
  • CFGGenesysAdministratorServer
  • CFGWebEngagementBackendServer
  • CFGWebEngagementFrontEndServer
  • CFGWebRTCGateway
  • CFGLRMServer
  • CFGRecordingCryptoServer
  • CFGKnowledgeCenter
  • CFGKnowledgeCenterCMS
  • CFGReservedApplication8
  • CFGReservedApplication9
  • CFGReservedApplication10
  • CFGReservedGUIApplication1
  • CFGReservedGUIApplication2
components Data type: Structure
Parameter Description
startupPriority Data type: Integer
optional Data type: Enum
Enum name: CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
appDbid Data type: Reference
Related model: Application
InProd Name: GenApplication



Stat Day

InProd Name: GenStatDay

Parameter Description
annex Data type: Key Value Pair
date Data type: String
day Data type: Integer
dayOfWeek Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
endTime Data type: Integer
flatRate Data type: Integer
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
intervalLength Data type: Integer
maxValue Data type: Integer
minValue Data type: Integer
name Data type: String
startTime Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
targetValue Data type: Integer
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgStatDayType
Choices:
  • CFGSDTNoType
  • CFGSDTDefault
  • CFGSDTDayContract
useFlatRate Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
statIntervals Data type: Structure
Parameter Description
statValue1 Data type: Integer
statValue3 Data type: Integer
statValue2 Data type: Integer
statValue4 Data type: Integer
intervalCount Data type: Integer



Stat Table

InProd Name: GenStatTable

Parameter Description
agentHourlyRate Data type: Integer
annex Data type: Key Value Pair
flatRate Data type: Integer
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
statDayDbids Data type: Multiple Reference
Related model: Stat Day
InProd Name: GenStatDay
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgStatTableType
Choices:
  • CFGNoStatTable
  • CFGCapacityTable
  • CFGQuotaTable
  • CFGSpecialDayTable
  • CFGVolumeContractTable
  • CFGVariableRateContractTable
useFlatRate Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
waitThreshold Data type: Integer
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Switch

InProd Name: GenSwitch

Parameter Description
annex Data type: Key Value Pair
dnRange Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
linkType Data type: Enum
Enum name: ENUM_CfgLinkType
Choices:
  • CFGNoLink
  • CFGMeridianLink4
  • CFGMeridianLink5
  • CFGGalaxyLink
  • CFGSpectrumLink
  • CFGCompuCall05
  • CFGCompuCall06
  • CFGCallVisorASAI
  • CFGEthernetASAI
  • CFGApplicationBridge5
  • CFGApplicationBridge6
  • CFGCallBridge2
  • CFGCallBridge3
  • CFGOAI
  • CFGApplicationLink
  • CFGPinnacle
  • CFGMadgeLink
  • CFGNECLink
  • CFGFujitsuLink
  • CFGHostInterfaceLink
  • CFGWorkStationInterfaceLink
  • CFGGateway01Link
  • CFGApplicationConnectivityLink10
  • CFGApplicationConnectivityLink20
  • CFGCallBridgeACLISDNS0ISO
  • CFGCallBridgeACLV24ISO
  • CFGiSLinkCSTAI
  • CFGMatraLinkCSTAII
  • CFGApplicationLinkCSTA
  • CFGiCAT23ICCL2
  • CFGiCAT3xICCL3
  • CFGApplicationLinkCSTAI
  • CFGApplicationLinkCSTAII
  • CFGGenericLink
  • CFGCompuCall09
  • CFGCompuCall10
  • CFGCompuCall11
  • CFGApplicationBridge7
  • CFGCallBridge4
  • CfgDelcoACD
  • CFGHitachiCx8000
  • CFGStarexLink
  • CFGMiTai7_3
  • CFGMeridianLinkServices
  • CFGApplicationConnectivityLinkCSTA
  • CFGCallBridgeDX
  • CFGCoralLink
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
switchingOfficeDbid Data type: Reference
Related model: Switching Office
InProd Name: GenPhysicalSwitch
tServerDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup
accessCodes Data type: Structure
Parameter Description
targetType Data type: Enum
Enum name: CfgTargetType
Choices:
  • CFGNoTarget
  • CFGTargetAgent
  • CFGTargetPlace
  • CFGTargetAgentGroup
  • CFGTargetPlaceGroup
  • CFGTargetRoutingPoint
  • CFGTargetACDQueue
  • CFGTargetDestinationLabel
  • CFGTargetACDQueueGroup
  • CFGTargetExtRoutingPoint
  • CFGTargetISCC
reasonSource Data type: String
destinationSource Data type: String
dnisSource Data type: String
locationSource Data type: String
extensionSource Data type: String
switchDbid Data type: Reference
Related model: Switch
InProd Name: GenSwitch
dnSource Data type: String
routeType Data type: Enum
Enum name: CfgRouteType
Choices:
  • CFGNoRoute
  • CFGDefault
  • CFGLabel
  • CFGOverwriteDNIS
  • CFGDDD
  • CFGIDDD
  • CFGDirect
  • CFGReject
  • CFGAnnouncement
  • CFGPostFeature
  • CFGDirectAgent
  • CFGUseExternalProtocol
  • CFGGetFromDN
  • CFGXRouteTypeDefault
  • CFGXRouteTypeRoute
  • CFGXRouteTypeDirect
  • CFGXRouteTypeReroute
  • CFGXRouteTypeDirectUUI
  • CFGXRouteTypeDirectANI
  • CFGXRouteTypeDirectNoToken
  • CFGXRouteTypeDNISPooling
  • CFGXRouteTypeDirectDNISnANI
  • CFGXRouteTypeDirectDigits
  • CFGXRouteTypeExtProtocol
  • CFGXRouteTypeForbidden
  • CFGXRouteTypeISCCProtocol
  • CFGXRouteTypePullBack
  • CFGXRouteTypeDirectNetworkCallID
accessCode Data type: String



Switching Office

InProd Name: GenPhysicalSwitch

Parameter Description
annex Data type: Key Value Pair
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
type Data type: Enum
Enum name: ENUM_CfgSwitchType
Choices:
  • CFGNoSwitch
  • CFGNortelMeridian
  • CFGRockwellSpectrum
  • CFGRockwellGalaxy
  • CFGNortelDMS100
  • CFGLucentDefinityG3
  • CFGAspectCallCenter
  • CFGSiemensHicom300E
  • CFGRolm9751CBX
  • CFGIntecomIBX80
  • CFGEricssonMD110
  • CFGLucent5ESS
  • CFGMadge
  • CFGNEC
  • CFGFujitsu
  • CFGHarrisVoiceFrame
  • CFGGateway01
  • CFGSiemensHicom150
  • CFGSiemensHicom300
  • CFGPhilipsSophoiS3000
  • CFGMatraMC6500
  • CFGSiemensHicom150H
  • CFGEricssonACP1000
  • CFGSiemensGECiSDX
  • CFGAlcatelA4400DHS3
  • CFGGenericSwitch
  • CFGDelcoACD
  • CFGHitachiCX8000
  • CFGLGStarex
  • CFGMitelSX2000
  • CFGNortelMeridianCallCenter
  • CFGSiemensHicom150E
  • CFGSiemensRealtisDX
  • CFGTadiranCoral
  • CFGVoIPSMCPSwitch
  • CFGVirtualSwitchIIF
  • CFGInternetGateway
  • CFGATT800ICPGateway
  • CFGSprintSiteRPGateway
  • CFGBellCanadaATFGateway
  • CFGAlcatelSCPGateway
  • CFGBellAtlanticISCPGateway
  • CFGConcert800Gateway
  • CFGAlcatelDTAGSCPGateway
  • CFGKPNNetworkGateway
  • CFGAlcatelTISCPGateway
  • CFGAlcatelBTSCPGateway
  • CFG3511ProtocolInterface
  • CFGDatavoiceDharma
  • CFGHuaweiCC08
  • CFGLucentIndexSDX
  • CFGSiemensHicom300H
  • CFGSiemensHiPath4000
  • CFGAlcatelA4200
  • CFGTenovisIntegral33
  • CFGTelera
  • CFGNGSN
  • CFGGenSpec
  • CFGVoicePortal
  • CFGKWGateway
  • CFGSiemensHicom300Real
  • CFGGenSpecXML
  • CFGOPSI
  • CFGCiscoCM
  • CFGMultimediaSwitch
  • CFGVerizonISCPGateway
  • CFGAlcatel5020OPSI
  • CFGAvayaIPOffice
  • CFGMitelMN3300
  • CFGSamsungIPPCXIAP
  • CFGSiemensHiPath3000
  • CFGEOneQueue
  • CFGTenovisI55
  • CFGSIPSwitch
  • CFGDigitroAXS20
  • CFGGVPDIDGroup
  • CFGSIPNetworkSwitch
  • CFGNECSV7000
  • CFGRadvisionIContact
  • CFGAvayaTSAPI
  • CFGHuaweiNGN
  • CFGCiscoUCCE
  • CFGBroadSoftBroadWorks
  • CFGAastraMX1
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Table Access

InProd Name: GenTableAccess

Parameter Description
annex Data type: Key Value Pair
cachable Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
dbAccessDbid Data type: Reference
Related model: Application
InProd Name: GenApplication
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
formatDbid Data type: Reference
Related model: Format
InProd Name: GenFormat
name Data type: String
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tableName Data type: String
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgTableType
Choices:
  • CFGTTNoTableType
  • CFGTTCallingList
  • CFGTTLogTable
  • CFGTTANI
  • CFGTTLATA
  • CFGTTNPA
  • CFGTTNPA_NXX
  • CFGTTStateCode
  • CFGTTInfoDigits
  • CFGTTCountryCode
  • CFGTTCustomType
  • CFGTTDoNotCallList
  • CFGTTEmailContactLists
updateTimeout Data type: Integer
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Tenant

InProd Name: GenTenant

Parameter Description
annex Data type: Key Value Pair
chargeableNumber Data type: String
defaultCapacityRuleDbid Data type: Reference
Related model: Script
InProd Name: GenScript
defaultContractDbid Data type: Reference
Related model: Objective Table
InProd Name: GenObjectiveTable
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
parentTenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
password Data type: String
serviceProvider Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Time Zone

InProd Name: GenTimeZone

Parameter Description
annex Data type: Key Value Pair
description Data type: String
dstObserved Data type: Enum
Enum name: ENUM_CfgFlag
Choices:
  • CFGNoFlag
  • CFGFalse
  • CFGTrue
dstOffset Data type: Integer
dstStartDate Data type: String
dstStopDate Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
nameMSExplorer Data type: String
nameNetscape Data type: String
offset Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Transaction

InProd Name: GenTransaction

Parameter Description
alias Data type: String
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
recordPeriod Data type: Integer
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
type Data type: Enum
Enum name: ENUM_CfgTransactionType
Choices:
  • CFGTRTNoTransactionType
  • CFGTRTCallData
  • CFGTRTBusinessAttribute
  • CFGTRTBusinessSituation
  • CFGTRTBusinessRule
  • CFGTRTBusinessAction
  • CFGTRTStatFilter
  • CFGTRTStatTimeRange
  • CFGTRTStatTimeProfile
  • CFGTRTStatType
  • CFGTRTStatMetric
  • CFGTRTList
  • CFGTRTMacro
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Treatment

InProd Name: GenTreatment

Parameter Description
annex Data type: Key Value Pair
attempts Data type: Integer
callActionCode Data type: Enum
Enum name: ENUM_CfgCallActionCode
Choices:
  • CFGCACNoCallActionCode
  • CFGCACConnect
  • CFGCACDrop
  • CFGCACMuteTransfer
  • CFGCACTransfer
  • CFGCACRoute
  • CFGCACPlayMessage
  • CFGCACSendFax
  • CFGCACSendPage
  • CFGCACSendEmail
callResult Data type: Enum
Enum name: ENUM_GctiCallState
Choices:
  • GctiCStOk
  • GctiCStTransferred
  • GctiCStConferenced
  • GctiCStGeneralError
  • GctiCStSystemError
  • GctiCStRemoteRelease
  • GctiCStBusy
  • GctiCStNoAnswer
  • GctiCStSitDetected
  • GctiCStAnswMachine
  • GctiCStAllTrunksBusy
  • GctiCStSitInvalidNum
  • GctiCStSitVacant
  • GctiCStSitIntercept
  • GctiCStSitUnknown
  • GctiCStSitNocircuit
  • GctiCStSitReorder
  • GctiCStFaxDetected
  • GctiCStQueueFull
  • GctiCStCleared
  • GctiCStOverflowed
  • GctiCStAbandoned
  • GctiCStRedirected
  • GctiCStForwarded
  • GctiCStConsult
  • GctiCStPickedup
  • GctiCStDropped
  • GctiCStDroppedNoAns
  • GctiCStUnknown
  • GctiCStCovered
  • GctiCStConverseOn
  • GctiCStBridged
  • GctiCStSilence
  • GctiCStAnswer
  • GctiCStNuTone
  • GctiCStNoDialTone
  • GctiCStNoProgress
  • GctiCStNoRingBack
  • GctiCStNoEstablished
  • GctiCStPagerDetected
  • GctiCStWrongParty
  • GctiCStDialErr
  • GctiCStDropErr
  • GctiCStSwitchErr
  • GctiCStNoFreePortErr
  • GctiCStTransferErr
  • GctiCStStale
  • GctiCStAgentCallBackErr
  • GctiCStGroupCallBackErr
  • GctiCStDeafend
  • GctiCStHeld
  • GctiCStDoNotCall
  • GctiCStCancel
  • GctiCStWrongNumber
cycleAttempt Data type: Integer
dateTime Data type: String
description Data type: String
destDNDbid Data type: Reference
Related model: Dn
InProd Name: GenDn
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
increment Data type: Integer
interval Data type: Integer
name Data type: String
range Data type: Integer
recActionCode Data type: Enum
Enum name: ENUM_CfgRecActionCode
Choices:
  • CFGRACNoRecActionCode
  • CFGRACMarkDB
  • CFGRACMarkAllChain
  • CFGRACCycle
  • CFGRACRetryIn
  • CFGRACRetryAtDate
  • CFGRACNextInChain
  • CFGRACNextInChainAfter
  • CFGRACNextInChainAtDate
  • CFGRACAssignToGroup
  • CFGRACMarkAsAgentError
  • CFGRACReschedule
  • CFGRACDelegateForProcessing
  • CFGRACExecuteSQLstatement
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



Voice Prompt

InProd Name: GenVoicePrompt

Parameter Description
annex Data type: Key Value Pair
description Data type: String
folderDbid Data type: Reference
Related model: Folder
InProd Name: GenFolder
name Data type: String
scriptDbid Data type: Reference
Related model: Script
InProd Name: GenScript
state Data type: Enum
Enum name: ENUM_CfgObjectState
Choices:
  • CFGNoObjectState
  • CFGEnabled
  • CFGDisabled
  • CFGDeleted
switchDbid Data type: Reference
Related model: Switch
InProd Name: GenSwitch
tenantDbid Data type: Reference
Related model: Tenant
InProd Name: GenTenant
accountPermissions Data type: Structure
Parameter Description
create Data type: Boolean
read Data type: Boolean
update Data type: Boolean
delete Data type: Boolean
execute Data type: Boolean
rp Data type: Boolean
cp Data type: Boolean
personDbid Data type: Reference
Related model: Person
InProd Name: GenPerson
accessGroupDbid Data type: Reference
Related model: Access Group
InProd Name: GenAccessGroup



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